Filevine
Technical Support (Email Specialist)
Salt Lake City, Utah · On-site · Full-time · Posted Aug 29, 2024
About the job
Resolves customers’ technical issues primarily by email while maintaining product expertise and supporting consistent, high-quality customer service.
What you'll do
- Investigate and resolve customer issues, primarily over email, and join Zoom meetings when needed.
- Build and maintain product knowledge and write internal knowledge base articles.
- Work across departments to improve communication and the customer experience.
What they ask for
- Prior experience in a high-volume environment.
- Excellent written and verbal communication and high technical aptitude.
- Must work in the office five days a week at the Sugarhouse, UT location.
- Ability to stay focused and composed in fast-paced, high-stress in-person settings and handle urgent Zoom calls with upset customers.
Nice to have
- Previous technical support or chat support experience.
Tools
Zoom
Model-written summary · the original posting is authoritative