Finch
Senior Developer Success Engineer
$190K–$210K
San Francisco, New York City · Hybrid · Senior · Full-time · Posted Mar 30, 2026
- Experience
- 5+ years in a customer-facing technical role.
About the job
Own post-sale technical relationships with strategic developer customers, resolving integration challenges and improving account health and the broader customer success organization.
What you'll do
- Manage strategic developer accounts, engagement plans, milestones, and account health metrics.
- Assess customer data-pipeline architectures and diagnose issues involving authentication, APIs, and integrations.
- Coordinate cross-functional initiatives, share product feedback, and improve developer documentation and resources.
What they ask for
- 5+ years in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
- Experience independently managing technical accounts and driving measurable impact.
- Strong knowledge of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
- Comfort working across the stack, including Node.js, SQL databases, and caching layers such as Redis.
Nice to have
- Experience with payroll integrations, employee benefits, HR systems, or accounting architecture; technical end-to-end project management.
- Professional Git experience or experience mentoring/onboarding junior team members in a technical customer-facing function.
Pay
USD 190,000–210,000 (per-year-salary) base salary
Tools
REST APIs, webhooks, OAuth, Node.js, SQL, Redis, Git
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