Findigs
Senior Customer Success Manager
$145K–$175K
New York, NY · Hybrid · Manager · Full-time · Posted Aug 26, 2025
- Experience
- 6+ years in a customer-facing role; no alternatives stated.
- Visa sponsorship
- Unable to sponsor or take over sponsorship of an employment visa.
About the job
Own the post-sale lifecycle for a portfolio of clients, driving platform adoption, customer outcomes, retention, and account growth.
What you'll do
- Develop account plans, lead executive and quarterly business reviews, and identify adoption, renewal, and expansion opportunities.
- Monitor account health, resolve escalations, and translate customer feedback into insights for Product and Engineering.
- Use AI and workflow automation to improve Customer Success processes; help scale playbooks and mentor team members.
What they ask for
- 6+ years of experience in a customer-facing role managing complex accounts in B2B SaaS or consulting.
- Proven ability to build strategic relationships with senior executives and key stakeholders.
- Track record of driving product adoption, managing renewals, and identifying expansion opportunities.
- Experience with CRM and customer success platforms; strong communication, analytical, and problem-solving skills.
Nice to have
- Experience in Proptech or Fintech.
Pay
USD 145,000–175,000 per-year-salary (base salary)
Tools
Claude, ChatGPT, Salesforce, HubSpot, Gainsight, Pylon
AI focus
Use AI tools and workflow automation to identify and automate repetitive work across the Customer Success lifecycle; build or find tools and workflows independently.
Model-written summary · the original posting is authoritative