Finix
Customer Delivery Manager
$100K–$175K
San Francisco · On-site · Manager · Full-time · Posted Nov 21, 2025
- Experience
- 3+ years in Relationship Management, or similar roles at a top technology payments company.
About the job
Manages strategic customer relationships and end-to-end delivery of payment acceptance and payouts solutions for platform clients, coordinating implementation and ongoing customer growth.
What you'll do
- Coordinate solution delivery and implementation with sales, product, support, and risk/underwriting teams.
- Manage client relationships through performance reporting, quarterly business reviews, joint roadmaps, and issue resolution.
- Identify opportunities to improve retention, support customer revenue growth, and develop product or commercial partnerships.
What they ask for
- 3+ years of experience in relationship management or similar roles at a top technology payments company.
- Experience working with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels.
- Experience with contract renewals and negotiation.
- Prior knowledge or experience in the payment industry.
Pay
USD $100,000 - 175,000 OTE/yr (target compensation; includes equity and benefits, per posting)
Model-written summary · the original posting is authoritative