Firecrawl
Success Engineer
$209K–$265K
San Francisco, CA · On-site · Full-time · Posted Aug 4, 2026
- Experience
- 3+ years in a customer-facing technical role or equivalent.
- Visa sponsorship
- Open to candidates already authorized to work in the US; supports H-1B transfers, F-1 OPT and STEM OPT, TN (Canada and Mexico), and E-3 (Australia). Cannot sponsor new H-1B visas for candidates outside the US.
About the job
Own the technical health and growth of customer accounts by building integrations, resolving technical issues, and increasing product adoption and retention.
What you'll do
- Manage account technical health, identify and resolve problems, and deepen customer usage.
- Build integrations and conduct technical discovery to distinguish usage issues, bugs, and product gaps.
- Drive adoption and expansion, collaborate with the Deployment team, and share customer insights with product and engineering.
What they ask for
- Experience in a customer-facing technical role such as customer success engineering, solutions, or forward-deployed engineering.
- Ability to read code, use an API, and independently build a proof of concept or integration.
- Experience owning and growing accounts through technical work that drives adoption and expansion.
- Ability to communicate technical details and business value to different audiences.
Nice to have
- Experience at a developer, API, or AI-infrastructure product.
- Background as a customer success or solutions engineer at an API or devtools company.
Pay
$209,000–$265,000 USD/year OTE (base salary or total pay not specified)
Tools
API
AI focus
Supports customers using Firecrawl, which turns web pages into data for AI agents; the role involves building customer integrations and solving extraction or pipeline problems.
Model-written summary · the original posting is authoritative