Fireworks AI
IT Support Engineer
$110K–$150K
New York · Hybrid · Full-time · Posted Oct 26, 2026
- Experience
- 5+ years; no stated alternatives.
About the job
Own employee IT support and the Windows/macOS device lifecycle, including endpoint and identity administration, security compliance, onboarding, and service delivery.
What you'll do
- Manage Windows and macOS endpoints, device deployments, and asset lifecycle; troubleshoot escalations and drive proactive remediation.
- Administer identity and access, support endpoint security and patch compliance, and resolve employee IT issues through the ticket queue.
- Lead IT onboarding and create runbooks and self-service documentation to reduce repeat support work.
What they ask for
- 5+ years of progressive experience in IT support, end user services, or systems administration.
- Hands-on enterprise troubleshooting for Windows and macOS, plus production administration of a major MDM platform, including creating profiles and policies.
- Working knowledge of Okta, Active Directory, or Entra ID, including SSO and MFA; experience with endpoint security and patch management tools.
- Proficiency with ServiceNow or Jira Service Management and Microsoft 365 and/or Google Workspace; demonstrated ability to meet SLA commitments.
Nice to have
- JAMF Certified Tech (JAMF 200) or higher, or Microsoft, Okta, or CompTIA certifications.
- Scripting with PowerShell, Bash, or Python; Linux fundamentals, virtual machine administration, or experience supporting users across international regions.
Pay
$110K – $150K (base salary)
Tools
Windows, macOS, JAMF Pro, Microsoft Intune, Addigy, Okta, Active Directory, Entra ID
Model-written summary · the original posting is authoritative