First Due
Implementation Manager, Core
$100K
Remote - US Only +1 · Remote · Manager · Full-time · Posted Oct 6, 2026
- Location
- Remote - US Only
Remote - United States - Experience
- 5+ years, or 3+ years plus a master’s degree.
- Visa sponsorship
- Applicants must be authorized to work for any US employer. The employer is unable to sponsor or transition sponsorship ownership of employment visas.
About the job
Own a portfolio of customer-facing First Due Core software implementations from contract signature through go-live and handoff to Customer Success, coordinating project delivery across internal teams.
What you'll do
- Manage timelines, scope, risks, customer communication, project documentation, and go-live readiness across roughly 40+ concurrent implementations.
- Lead customer kickoffs and regular progress check-ins; tailor plans, sequencing, and dependencies to each agency’s operations.
- Coordinate Implementation Consultants and other matrixed teams, and surface delivery or process issues with proposed fixes.
What they ask for
- 5+ years managing customer-facing SaaS implementations, or 3+ years plus a master’s degree, including multiple concurrent projects.
- Strong knowledge of public safety agencies and how they operate and make decisions.
- Demonstrated project-plan, timeline, risk, escalation, and scope management; ability to drive outcomes through contributors without direct authority.
- Experience with implementation project management tools; proficiency with Microsoft 365, including Teams, Outlook, SharePoint, and Excel.
Nice to have
- Professional-services billable utilization experience; PMP, CAPM, or equivalent credential.
- Experience with emergency-services records management, CAD, or software; working knowledge of Salesforce; or experience in a high-growth SaaS environment.
Pay
$100,000 (salary; currency not specified)
Tools
Rocketlane, Microsoft 365, Teams, Outlook, SharePoint, Excel, Salesforce
Model-written summary · the original posting is authoritative