First Due
VP, Client Success
$200K–$225K
Remote - US Only +1 · Remote · Director · Full-time · Posted May 27, 2026
- Location
- Remote - US Only
Remote - United States - Experience
- 8+ years in Client Success and/or Account Management, with at least 3–5 years in a senior leadership role at a B2B SaaS company.
- Visa sponsorship
- Applicants must be authorized to work for any US employer in the United States; the employer cannot sponsor or transition sponsorship ownership of employment visas.
About the job
Leads First Due’s Client Success organization, owning customer adoption, retention, expansion, satisfaction, and the systems and team practices that support revenue growth.
What you'll do
- Define and improve the customer journey, adoption, and value-realization processes from onboarding through renewal and expansion.
- Partner with Product, Services, Support, and Sales to represent customer needs, shape digital experiences, and drive retention and expansion revenue.
- Build CSM enablement, performance frameworks, scorecards, and renewal forecasting and pipeline management practices.
What they ask for
- 8+ years of experience in Client Success and/or Account Management, including 3–5 years in a senior leadership role at a B2B SaaS company.
- Track record of owning and improving GRR, NRR, and customer satisfaction metrics at scale across multiple customer segments.
- Experience building enablement programs, performance frameworks, and operational infrastructure.
- Experience partnering with Product to influence roadmap and digital experience strategies using customer insights and adoption data.
Nice to have
- Experience in public safety, government technology, or mission-driven vertical SaaS.
Pay
$200k - $225k USD base salary
Model-written summary · the original posting is authoritative