Firstsource
Account Representative
United States · Full-time · Posted Oct 14, 2026
- Experience
- Minimum of 6 months in customer service, sales, collections, or a related field.
- Education
- High School Diploma or GED required.
About the job
Handles inbound and outbound first-party collections calls, helping customers resolve account balances and find payment solutions.
What you'll do
- Discuss account balances and payment options, negotiate arrangements, and seek workable solutions with customers.
- Maintain accurate account records and follow company policies and applicable regulations.
- Meet quality, productivity, and customer-service performance goals.
What they ask for
- High School Diploma or GED.
- At least 6 months of experience in customer service, sales, collections, or a related field.
- Strong communication and active listening skills; basic computer proficiency and ability to navigate multiple systems.
- Ability to maintain confidentiality and handle sensitive information.
Pay
USD 19.00 per hour base pay; USD 21.00 per hour base pay for Bilingual
Model-written summary · the original posting is authoritative