Firstsource
ADFAN - Operator
Puerto Rico · Full-time · Posted Oct 30, 2026
- Experience
- Minimum 1 year in customer service and/or health-related settings.
- Education
- Bachelor’s degree in Social Work, Psychology, and/or Criminal Justice.
About the job
Receives and assesses reports of suspected child, elder, or disability abuse, documents referrals, and coordinates emergency responses when needed.
What you'll do
- Interview callers, complete initial safety assessments, and collect information relevant to abuse allegations.
- Document referral information accurately, verify inclusion and safety criteria, and consult an evaluator when needed.
- Coordinate with appropriate rapid-response agencies during emergencies and protect confidential information in compliance with applicable regulations.
What they ask for
- At least 1 year of customer service and/or health-related experience.
- Bachelor’s degree in Social Work, Psychology, and/or Criminal Justice.
- Knowledge of computer applications and Microsoft Office.
- Availability for rotating 24/7 shifts, including weekends and holidays.
Nice to have
- Bilingual Spanish and English, especially for supporting U.S. clients.
Pay
$10.50 p/h (base salary)
Tools
Microsoft Office, HIPAA, URAC
Model-written summary · the original posting is authoritative