Firstsource
Associate
United States · Full-time · Posted Oct 29, 2026
- Experience
- Minimum of 1 year in customer service or a related role.
- Education
- High school diploma or equivalent; a degree in business or a related field is a plus.
About the job
Provides customer support by resolving inquiries, documenting interactions, and helping improve customer satisfaction.
What you'll do
- Address customer inquiries and resolve issues with timely, appropriate solutions.
- Maintain product and service knowledge; record customer interactions and feedback accurately.
- Collaborate with colleagues, attend training, and meet customer service performance metrics.
What they ask for
- Strong customer service knowledge and experience.
- Excellent verbal and written communication skills; professionalism and empathy in difficult situations.
- Proficiency with customer service software and tools; strong problem-solving and attention to detail.
- High school diploma or equivalent, and a proven track record of achieving customer satisfaction goals.
Nice to have
- Experience in a BPO, KPO, or call center environment.
- Familiarity with CRM systems.
Tools
CRM systems
Model-written summary · the original posting is authoritative