Firstsource
Associate
United States · Full-time · Posted Oct 6, 2026
- Experience
- 2 years of customer service experience preferred; call center experience preferred.
- Education
- High school diploma or equivalent required.
About the job
Handles health plan member and provider inquiries, resolves complaints and service issues, and documents contacts while meeting call-handling goals.
What you'll do
- Answer, assess, and document incoming member and provider inquiries, including complex calls.
- Investigate concerns with health plan, medical group, and facility personnel, then coordinate appropriate resolution or service recovery.
- Use empathy to address complaints, follow procedures and regulatory guidelines, and support call-handling and resolution goals.
What they ask for
- High school diploma or equivalent.
- Internet connection and PC connectivity meeting the stated minimum speed guidelines.
- Private workstation and quiet area free from distractions.
- Ability to handle inquiries and type information into a computer system simultaneously.
Nice to have
- Call center experience.
- 2 years of customer service experience; health insurance experience and typing speed of 30–35 wpm are also noted.
Model-written summary · the original posting is authoritative