Firstsource
Collection Representative
United States · Full-time · Posted Oct 23, 2026
About the job
Handles collection calls, negotiates payment arrangements, and manages account records and performance goals while following compliance requirements.
What you'll do
- Make inbound and outbound collection calls and negotiate payment arrangements in compliance with applicable requirements.
- Manage an active portfolio of 250+ accounts and work toward monthly performance goals.
- Document account activity and research, verify, and update account information.
What they ask for
- Excellent verbal and written communication skills.
- Strong negotiation, problem-solving, and customer service abilities.
- Ability to multitask and stay organized in a fast-paced environment.
- Strong attention to detail and commitment to compliance standards.
Nice to have
- Previous collections, sales, telemarketing, customer service, or call center experience.
- Bilingual Spanish/English skills.
Pay
$18.00 - $20.00 per hour (base pay)
Model-written summary · the original posting is authoritative