Firstsource
Compliance Analyst
Thousand Oaks, Cali · Full-time · Posted Sep 30, 2026
About the job
Processes complaints, disputes, fraud claims, and compliance requests for ARSI accounts, ensuring timely handling under client guidelines, regulations, and internal procedures.
What you'll do
- Review complaints, disputes, and fraud claims; place accounts on compliance hold when appropriate and escalate issues to clients.
- Investigate account concerns, prepare compliance correspondence, and track cases through resolution with internal teams, legal partners, and clients.
- Review client reports, maintain case documentation, and perform administrative support tasks.
What they ask for
- Strong organizational skills and attention to detail and accuracy.
- Strong written and verbal communication skills; able to manage multiple tasks and deadlines.
- Ability to work independently and collaboratively while handling sensitive information professionally.
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Nice to have
- Experience in compliance, collections, legal support, banking, financial services, or account resolution.
- Experience reviewing disputes, fraud claims, or consumer complaints; familiarity with consumer protection regulations and compliance processes.
Tools
Microsoft Office Suite, Outlook, Word, Excel
Model-written summary · the original posting is authoritative