Firstsource
Customer Service Representative
United States · Full-time · Posted Oct 30, 2026
- Experience
- 1 year customer service experience; 6 months healthcare experience; 1 year call center experience.
About the job
Provides inbound customer support to healthcare members and providers on billing, claims, eligibility, benefits, and related service inquiries.
What you'll do
- Handle a high volume of inbound healthcare member and provider calls and enter information into computer systems.
- Assist with billing and claims inquiries, enrollment and eligibility, benefits, provider changes and searches, ID cards, authorizations, pharmacy, transportation, and other service requests.
- Manage grievances and appeals while maintaining awareness of how performance affects members.
What they ask for
- 1 year of customer service experience.
- 6 months of healthcare experience.
- 1 year of call center experience.
- Data entry experience; must have a private workstation and internet meeting the stated connectivity requirements.
Pay
$15 per hour (base pay)
Tools
CPT
Model-written summary · the original posting is authoritative