Firstsource
Customer Service Representative
United States · Full-time · Posted Oct 28, 2026
- Experience
- At least 6 months of customer service or sales experience.
- Education
- High school diploma or GED.
About the job
Handle customer calls about collections, understand customers’ financial situations, and recommend appropriate payment solutions while meeting performance goals and following regulations.
What you'll do
- Handle inbound and outbound calls professionally and empathetically; discuss customers’ financial situations and payment options.
- Follow federal and state regulations and handle confidential information with care.
- Meet goals for call quality, resolutions, and collections metrics.
What they ask for
- High school diploma or GED.
- At least 6 months of customer service or sales experience.
- Strong communication, problem-solving, and computer skills.
- Ability to manage confidential information with care and discretion.
Nice to have
- Stable work history and a professional demeanor.
- Reliable, self-motivated, and goal-oriented.
Pay
$19.00 per hour (base pay)
Model-written summary · the original posting is authoritative