Firstsource
Patient Advocate Specialist
United States · Full-time · Posted Oct 27, 2026
- Education
- High school diploma or equivalent required.
About the job
Contacts patients about outstanding medical balances, assesses eligibility for assistance programs, and guides them through applications and follow-up to help secure benefits.
What you'll do
- Assess patients’ eligibility for state and federal programs, recommend suitable assistance, and guide or initiate applications.
- Track application progress, follow up with patients and agencies, and resolve assigned accounts in a timely manner.
- Document account information in the CUBS system and meet service, quality, compliance, and productivity goals.
What they ask for
- High school diploma or equivalent.
- Proficiency using a PC and typing at 30–40 words per minute.
- Effective communication and organizational skills, including the ability to prioritize tasks and complete follow-ups.
- Ability to download two-factor authentication applications on a personal device and pass the stated pre-employment investigation and screenings.
Nice to have
- Previous customer service or call center experience.
- Experience in medical coding or billing.
Tools
CUBS system
Model-written summary · the original posting is authoritative