Firstsource
Patient Advocate Specialist
Louisville, Kent · Full-time · Posted Oct 1, 2026
- Education
- High school diploma or equivalent is required.
About the job
Contacts patients about medical account balances, screens them for assistance program eligibility, and guides them through applications and follow-up.
What you'll do
- Screen patients for state and federal assistance eligibility and help them apply for suitable programs.
- Document account activity, assess application progress, and contact agencies or field staff as needed.
- Follow up on assigned accounts until benefits are secured or other avenues are exhausted.
What they ask for
- High school diploma or equivalent.
- Proficient PC knowledge and ability to type 30–40 wpm.
- Ability to communicate effectively with coworkers, patients, and outside agencies.
Nice to have
- Previous customer service or call center experience.
- Previous experience with medical coding or billing.
Pay
$17 hourly (base salary)
Tools
CUBS
Model-written summary · the original posting is authoritative