Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 16, 2026
- Experience
- 1–3 years’ experience is preferred; previous customer service experience is also preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital patients for eligibility assistance programs and helps them complete enrollment applications while documenting and communicating progress.
What you'll do
- Identify and screen self-pay patients for state, county, and federal assistance programs, including bedside, ER, telephone, and home-visit screening.
- Help patients complete applications, explain Firstsource services, and facilitate follow-up with Patient Advocate Specialists.
- Record screening and account details in hospital and internal systems, maintain referral logs, and update client contacts.
What they ask for
- High school diploma or equivalent.
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically and provide customer service.
Nice to have
- 1–3 years’ experience in medical coding, medical billing, eligibility, or other pertinent medical experience.
- Previous customer service experience.
Pay
$21 (currency and pay basis not specified)
Model-written summary · the original posting is authoritative