Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 22, 2026
- Experience
- 1–3 years’ experience is preferred; previous customer service experience is also preferred.
- Education
- High School Diploma or equivalent required.
About the job
Screens hospital and outpatient patients for eligibility assistance programs and helps them complete applications while documenting progress and coordinating with hospital staff.
What you'll do
- Identify and screen self-pay patients for State, County, and Federal eligibility programs; initiate applications when feasible.
- Contact patients in person, by telephone, or through home visits to support eligibility screening and enrollment.
- Document screening results and account information, keep referral logs, and communicate progress to client contacts and management.
What they ask for
- High School Diploma or equivalent required.
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically and provide customer service.
Nice to have
- 1–3 years’ experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience.
- Previous customer service experience.
Model-written summary · the original posting is authoritative