Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 6, 2026
- Experience
- 1–3 years’ experience is preferred; previous customer service experience is preferred.
- Education
- High School Diploma or equivalent required.
About the job
Screens hospital patients for eligibility assistance programs, helps them complete applications, and documents and tracks screening progress.
What you'll do
- Identify and screen self-pay patients for State, County, and Federal assistance programs; initiate applications when feasible.
- Conduct in-person or telephone screenings, including fieldwork and home visits, and help patients complete enrollment applications.
- Document screening outcomes in hospital and internal systems, maintain account logs, and keep client contacts informed of progress.
What they ask for
- High School Diploma or equivalent.
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically.
Nice to have
- 1–3 years’ experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience.
- Previous customer service experience.
Pay
$20-$24 (base salary)
Model-written summary · the original posting is authoritative