Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 30, 2026
- Experience
- 1–3 years’ relevant experience is preferred; previous customer service experience is also preferred.
- Education
- High School Diploma or equivalent required.
About the job
Screens hospital patients for eligibility assistance programs and helps them complete applications, while documenting progress and coordinating with hospital staff and patient advocates.
What you'll do
- Identify and screen self-pay patients for State, County, and Federal assistance programs, in person or by telephone.
- Help eligible patients complete enrollment applications and facilitate follow-up with Patient Advocate Specialists.
- Record screening results and account information in hospital systems and tracking tools; keep client contacts informed of progress.
What they ask for
- High school diploma or equivalent.
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically and provide customer service.
Nice to have
- 1–3 years’ experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience.
- Previous customer service experience.
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