Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 23, 2026
- Experience
- 1–3 years’ experience is preferred; previous customer service experience is also preferred.
- Education
- High School Diploma or equivalent required.
About the job
Screens hospital patients for eligibility assistance programs and helps them complete enrollment applications, while documenting progress and coordinating with hospital staff.
What you'll do
- Identify and screen self-pay patients for State, County, and Federal assistance programs; begin applications when feasible.
- Help patients complete enrollment applications and conduct follow-up screening by phone or home visit when needed.
- Document screening and account information in hospital systems and tracking tools, and keep client contacts informed of progress.
What they ask for
- High School Diploma or equivalent required.
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically.
- Ability to provide professional, compassionate customer service.
Nice to have
- 1–3 years’ experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience.
- Previous customer service experience.
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