Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 13, 2026
- Experience
- 1–3 years in specified medical or eligibility experience is preferred; previous customer service experience is also preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital patients for eligibility assistance programs, helps them apply for support, and documents and reports screening progress.
What you'll do
- Identify and screen self-pay patients for state, county, and federal assistance; initiate applications when possible.
- Document screening results and account information in hospital systems and tracking tools, and keep client contacts updated on progress.
- Conduct bedside, ER, telephone, or required home-visit screenings while protecting patient confidentiality.
What they ask for
- High school diploma or equivalent.
- Basic computer skills.
- Valid driver's license and ability to meet insurability standards for work-related driving.
- Ability to download required two-factor authentication applications on a personal device.
Nice to have
- 1–3 years of medical coding, medical billing, hospital or government eligibility, or other pertinent medical experience.
- Previous customer service experience.
Model-written summary · the original posting is authoritative