Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 26, 2026
- Experience
- 1–3 years of relevant medical experience preferred; previous customer service experience preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital patients for eligibility assistance programs and helps them complete applications while documenting results and keeping hospital contacts informed.
What you'll do
- Identify self-pay patients and screen them for state, county, or federal assistance programs.
- Help patients complete enrollment applications, conducting on-site or telephone screenings and home visits when needed.
- Document screening and account information in hospital systems and internal tracking tools, and report progress to client contacts.
What they ask for
- High school diploma or equivalent.
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically and provide customer service.
Nice to have
- Medical coding, medical billing, eligibility, or other pertinent medical experience.
- Previous customer service experience.
Pay
$20-24 (currency not stated; pay range)
Model-written summary · the original posting is authoritative