Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 20, 2026
- Experience
- 1–3 years of relevant medical experience preferred; previous customer service experience preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital patients for eligibility for government assistance programs, helps initiate applications, and documents and tracks patient cases.
What you'll do
- Identify and screen self-pay patients for State, County, and Federal eligibility assistance programs; begin applications when possible.
- Explain Firstsource services, help patients enroll with appropriate agencies, and follow up by phone or in person, including home visits as required.
- Record screening outcomes and account information in hospital systems and tracking tools, and provide progress information to client contacts.
What they ask for
- High school diploma or equivalent.
- Basic computer skills.
- Ability to communicate financial information clearly and empathetically and provide professional customer service.
- Ability to pass a pre-employment background investigation based on client requirements; download two-factor authentication applications on a personal device as required.
Nice to have
- 1–3 years of medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience.
- Previous customer service experience.
Model-written summary · the original posting is authoritative