Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 16, 2026
- Experience
- 1 3 years of relevant medical experience preferred; previous customer service experience preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital and outpatient patients for eligibility for State, County, and Federal assistance programs, helps initiate applications, and documents screening progress.
What you'll do
- Identify and screen self-pay patients, in person or by phone, for eligibility assistance.
- Help patients apply to appropriate programs and communicate with them about progress.
- Record screening results and account information in hospital systems and tracking tools; make home visits when required.
What they ask for
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically and provide customer service.
- Ability to download two-factor authentication applications on a personal device, as required.
- Ability to pass a client-required pre-employment background investigation and screenings.
Nice to have
- 1 3 years experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience.
- Previous customer service experience.
Model-written summary · the original posting is authoritative