Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 16, 2026
- Experience
- 1–3 years of relevant medical experience preferred; previous customer service experience preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital patients for eligibility assistance programs, helps them complete applications, and documents and reports screening progress.
What you'll do
- Identify and screen self-pay patients for state, county, and federal eligibility programs, in person or by telephone.
- Help patients complete enrollment applications and facilitate follow-up with Patient Advocate Specialists.
- Document screenings in tracking tools and hospital systems, maintain account logs, and update client contacts.
What they ask for
- High school diploma or equivalent required.
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically.
Nice to have
- 1–3 years of medical coding, medical billing, eligibility, or other pertinent medical experience.
- Previous customer service experience.
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