Firstsource
Patient Financial Advocate
United States · Full-time · Posted Oct 27, 2026
- Experience
- 1–3 years’ experience is preferred; previous customer service experience is preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital patients for eligibility in assistance programs and helps them complete applications, while documenting progress and coordinating with hospital staff.
What you'll do
- Identify and screen self-pay patients for state, county, or federal eligibility assistance programs, including bedside, outpatient, ER, telephone, and home-visit screenings.
- Help eligible patients complete enrollment applications and explain Firstsource services and follow-up.
- Record screening results and account information in tracking tools and hospital systems; keep client contacts and management informed.
What they ask for
- High school diploma or equivalent.
- Basic computer skills.
- Ability to communicate complex financial information clearly and empathetically to patients.
- Ability to provide responsive, professional customer service.
Nice to have
- 1–3 years’ experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience.
- Previous customer service experience.
Model-written summary · the original posting is authoritative