Firstsource
Patient Financial Recovery Specialist
United States · Full-time · Posted Oct 20, 2026
- Experience
- No minimum required; 1–3 years of revenue cycle healthcare experience preferred.
- Education
- High school diploma or equivalent required.
About the job
Provides customer service to hospital patients by answering account questions and helping resolve outstanding balances.
What you'll do
- Handle inbound and outbound patient calls; discuss balances, arrange and process payments, collect insurance information, and screen for financial assistance.
- Verify insurance, follow up on pending insurance, and maintain accurate account notes across multiple software systems.
- Meet assigned account, collection, and dialer goals while protecting confidential account information.
What they ask for
- High school diploma or equivalent.
- Proficient PC and Microsoft application knowledge; able to type 30–40 wpm.
- Ability to communicate effectively and professionally with patients, coworkers, and outside agencies.
Nice to have
- Previous customer service or call center experience.
- 1–3 years of revenue cycle healthcare experience.
Tools
Microsoft applications, Automated dialer system
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