Firstsource
Patient Financial Recovery Specialist
United States · Full-time · Posted Oct 29, 2026
- Experience
- No required years of experience stated; preferred 1–3 years’ experience with revenue cycle healthcare experience.
- Education
- High school diploma or equivalent is required.
About the job
Provides customer service to hospital patients by helping resolve account balances, process payments, and address insurance and financial assistance questions.
What you'll do
- Handle inbound and outbound patient calls; answer account questions and resolve account issues.
- Collect and process payments, arrange payment plans, gather and enter insurance information, and screen patients for financial assistance.
- Verify insurance, follow up on pending insurance, document account notes, and meet assigned performance goals.
What they ask for
- High school diploma or equivalent.
- Proficient PC and Microsoft application knowledge; ability to type 30–40 wpm.
- Ability to communicate effectively and professionally with coworkers, patients, and outside agencies.
- Ability to stay on task with limited supervision and manage multiple priorities.
Nice to have
- Previous customer service or call center experience.
- 1–3 years’ experience with revenue cycle healthcare experience.
Tools
Microsoft application(s), automated dialer system
Model-written summary · the original posting is authoritative