Firstsource
Patient Financial Recovery Specialist
Remote, Remo · Remote · Full-time · Posted Oct 3, 2026
- Education
- High School Diploma or equivalent required.
About the job
Provides customer service to hospital patients, helps resolve account questions, and assists with settling patient responsibility balances.
What you'll do
- Handle incoming and outbound patient calls; arrange payment options and process credit card payments over the phone.
- Gather insurance information, review Explanation of Benefits, assess charity eligibility, and resolve account concerns.
- Maintain accurate account notes, meet collection and productivity objectives, and protect confidential information.
What they ask for
- High School Diploma or equivalent.
- Strong communication, professionalism, organization, and time-management skills.
- Ability to work productively with minimal supervision and operate a PC.
- Typing speed of 30-40 words per minute.
Nice to have
- Customer service or call center experience.
- Medical billing process experience.
Model-written summary · the original posting is authoritative