Firstsource
Regional Patient Advocate
Cleveland, Ohio · Full-time · Posted Oct 28, 2026
- Experience
- 1–3 years’ relevant experience is preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital patients for eligibility for state, county, and federal assistance programs and helps them apply, documenting progress and coordinating with hospital staff.
What you'll do
- Identify and screen self-pay inpatients and outpatient/ER patients for assistance eligibility; initiate applications when possible.
- Document screening results and account activity in hospital systems and tracking tools, and keep client contacts informed of progress.
- Conduct face-to-face or telephone screenings and, when required, home visits at nearby sites.
What they ask for
- High school diploma or equivalent.
- Basic computer skills.
- Reliable transportation for onsite coverage and nearby sites.
Nice to have
- 1–3 years’ experience in medical coding, medical billing, eligibility, or other pertinent medical experience.
- Previous customer service experience.
Pay
USD $23.00 - $27.00 per hour (base salary)
Model-written summary · the original posting is authoritative