Firstsource
Regional Patient Financial Advocate
Grand Rapids, Mich · Full-time · Posted Oct 7, 2026
- Experience
- 1–3 years of relevant medical experience preferred.
- Education
- High school diploma or equivalent required.
About the job
Screens hospital patients for eligibility for state, county, and federal assistance programs and helps them begin enrollment applications.
What you'll do
- Identify and screen self-pay patients in hospitals, including bedside, ER, outpatient, and home visits when required.
- Help eligible patients complete applications, explain Firstsource services, and coordinate transitions to patient advocates.
- Record screening and referral information in hospital systems and tracking tools, and keep client contacts updated on progress.
What they ask for
- High school diploma or equivalent.
- Basic computer skills.
- Reliable transportation and openness to required travel.
Nice to have
- 1–3 years of medical coding, medical billing, eligibility, or other pertinent medical experience.
- Previous customer service experience.
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