Firstsource
Supervisor - Eligibility & Enrollment
Royal Oak, Mich · Full-time · Posted Oct 15, 2026
- Experience
- Supervisory/leadership experience required; no number of years stated.
- Education
- High school diploma or equivalent required. Bachelor's Degree preferred; equivalent combination of education and work experience required.
About the job
Supervises staff supporting eligibility and enrollment operations in a healthcare facility or office, assisting the Department Manager with daily operations, employee development, and quality assurance.
What you'll do
- Direct daily staff activities, assign and inspect workflows, and address operational issues.
- Train staff, maintain attendance and employee records, conduct performance reviews, and assist with hiring.
- Track account inventories and report progress to the Department Manager while maintaining compliance and performance standards.
What they ask for
- Supervisory or leadership experience.
- High school diploma or equivalent.
- Strong leadership, communication, and prioritization skills.
- Ability to work a flexible schedule, including occasional evenings and weekends.
Nice to have
- Bachelor's degree or equivalent combination of education and work experience.
- Medicaid and Medicare experience; hospital customer service experience.
Tools
Personal Computers
Model-written summary · the original posting is authoritative