Firstsource
Trainer
United States · Full-time · Posted Oct 29, 2026
- Experience
- Minimum of 3 years of experience in customer service and training roles.
- Education
- Bachelor's degree in Business Administration, Human Resources, Education, or a related field.
About the job
Designs and delivers customer service training for representatives, evaluates its effectiveness, and provides ongoing coaching.
What you'll do
- Develop and deliver training programs, using methods such as workshops, e-learning, and on-the-job training.
- Assess training needs and evaluate effectiveness through assessments, feedback, and performance metrics.
- Coach representatives and prepare training materials and records.
What they ask for
- Strong knowledge of customer service principles and practices.
- Experience designing and delivering training programs.
- Bachelor's degree in Business Administration, Human Resources, Education, or a related field.
- Proven track record of training and developing teams; strong analytical skills to assess needs and outcomes.
Nice to have
- Experience in a BPO, KPO, or Call Centre environment.
- Familiarity with e-learning platforms and training software; certification in training or instructional design.
Tools
e-learning platforms
Model-written summary · the original posting is authoritative