Flatiron Health
Support Specialist, IT Operations
Durham office +1 · Full-time · Posted Aug 21, 2026
- Location
- Durham office
Durham, North Carolina, United States - Experience
- At least 3 years.
About the job
Provides hands-on, in-person and remote IT support for employees worldwide, managing devices, access, connectivity, workplace technology, and support requests.
What you'll do
- Manage IT asset inventory and device lifecycle processes, including provisioning, shipping, and retirement.
- Troubleshoot hardware, software, operating system, mobile device, network, and conference-room technology issues.
- Administer user access and endpoints, document support requests, and deliver customer-focused support.
What they ask for
- At least 3 years of experience in IT Support, Desktop Support, Systems Administration, or a similar role, including identity, device, and workplace technology operations.
- Extensive experience supporting macOS environments and Apple hardware.
- Experience administering Google Workspace, Microsoft 365, Active Directory, and Okta.
- Experience supporting endpoint management and MDM platforms, plus strong troubleshooting and networking skills.
Nice to have
- Apple Certified Macintosh Technician (ACMT) or relevant certifications such as CompTIA A+, Network+, or Microsoft.
- Experience with Jamf Pro, Kandji, or ticketing and asset management platforms such as Zendesk.
Tools
macOS, Windows, iOS, Active Directory, Google Workspace, Okta, Jamf, Intune
Model-written summary · the original posting is authoritative