Flexport
Integration Support Engineer
$119K–$158K
San Francisco, California, United States · Full-time · Posted Oct 19, 2026
- Experience
- Minimum 3–5 years of relevant experience in systems integration, technical support, or implementation engineering.
- Education
- Bachelor's degree in a technical field.
About the job
Supports and improves production integrations connecting Flexport with customers and logistics partners, resolving technical issues and ensuring reliable data exchange.
What you'll do
- Monitor and triage integration requests; lead incident investigations, root-cause analysis, and permanent fixes while meeting support SLAs.
- Coordinate with customers, third parties, and internal teams to resolve issues, guide users, and transition new integrations into support.
- Identify integration and process improvements; monitor integration health and share recurring customer issues with Product and Engineering.
What they ask for
- Bachelor's degree in a technical field and 3–5 years of relevant experience in systems integration, technical support, or implementation engineering.
- Knowledge of REST/SOAP APIs and EDI standards; ability to read logs, query databases, and understand distributed data flows.
- Experience with SQL and at least one scripting/programming language or integration platform; experience with data analytics, manipulation, and integration.
- Experience with debugging/monitoring tools and AWS infrastructure; strong analytical, communication, prioritization, and organizational skills.
Nice to have
- Deep logistics business-logic knowledge and familiarity with EDI sets such as 850, 856, 214, and 315.
- Certification or substantial experience with Boomi, MuleSoft, or Workato.
Pay
$118,800 — $158,400 USD (base salary)
Tools
REST/SOAP, EDI, SQL, JavaScript, Typescript, Python, Groovy, Boomi
AI focus
Use AI/LLMs to debug and triage issues and generate reports.
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