Flip CX
Senior Client Success Manager
$110K–$150K
New York +2 · Manager · Full-time · Posted Sep 15, 2026
- Location
- New York
Playa Vista, California, United States
New York, New York, United States - Experience
- Minimum 5 years in one of the listed SaaS roles; at least 2 years supporting enterprise clients or customers.
About the job
Manages enterprise client relationships and implementations, configuring Flip’s AI customer-support platform to deliver measurable business impact and improve customer or patient interactions.
What you'll do
- Partner with Sales to support product evaluation, accelerate launches, and lead implementation throughout the client relationship.
- Configure and troubleshoot the platform, build customer relationships, and use data to demonstrate outcomes and ROI.
- Translate client needs into feedback and solutions with Product and Engineering; collaborate with Marketing on customer stories.
What they ask for
- At least 5 years in Customer Success, Implementation, Solutions/Sales Engineering, or Technical Support for a SaaS company.
- At least 2 years supporting enterprise clients or customers.
- Fluency in gap analysis and API endpoints.
- Expert-level data analysis and ability to communicate insights.
Nice to have
- Healthcare familiarity with EHR/PM integrations and healthcare data standards such as HL7, FHIR, and HIPAA.
- Understanding of payer/provider dynamics, patient experience workflows, and healthcare compliance.
Pay
$110,000 — $150,000 USD (base salary)
Tools
Flip’s platform, API endpoints, Epic, Athena, Experity, eClinicalWorks, HL7, FHIR
AI focus
Uses AI where applicable to achieve outcomes faster and more efficiently; manages a platform for automating customer/patient interactions.
Model-written summary · the original posting is authoritative