Flock Safety
Techline Operator
$55K–$65K
Remote - USA · Remote · Full-time · Posted Oct 21, 2026
About the job
Provides remote, primarily chat-based technical troubleshooting for field teams and checks work orders for accuracy and compliance with operational standards.
What you'll do
- Troubleshoot hardware, camera, network connectivity, and application issues for technicians and contractors.
- Audit work orders and investigate recurring or complex technical issues to identify root causes.
- Manage concurrent support cases and coordinate technical escalations with operations and field teams.
What they ask for
- Demonstrated experience delivering remote, chat-based technical support.
- Strong computer literacy and technical troubleshooting capability.
- Ability to multitask across support cases, work order queues, and documentation systems.
- Proficiency navigating web applications, software workflow tools, and Salesforce.
Nice to have
- Familiarity with cameras, network connectivity, or product hardware.
Pay
$55,00 and $65,000 (base salary); $55K – $65K (base salary)
Tools
Salesforce
Model-written summary · the original posting is authoritative