Fly.io
Account Manager - Strategic Accounts
$180K–$220K
Remote · Remote · Manager · Full-time · Posted Sep 9, 2026
- Experience
- At least 3 to 6 years in one of the specified fields.
About the job
Own strategic customer relationships at Fly.io, growing and retaining revenue by monitoring usage, helping customers launch workloads, and coordinating solutions to their needs.
What you'll do
- Grow and retain account revenue; build relationships with prospective top-tier customers.
- Review customer usage and architecture, track changes, and maintain regular account contact.
- Serve as the customer contact for issues, coordinate internal fixes, help move workloads onto Sprites, and share customer feedback with product and pricing teams.
What they ask for
- At least 3 to 6 years in account management, customer success, sales engineering, or technical support at an infrastructure or developer tools company.
- Technical ability to interpret usage charts, follow discussions about containers and regions, and engage credibly with engineers.
- Ability to independently handle pricing, terms, discounts, and other commercial conversations.
- Fluency in AI, with regular use to automate routine job tasks and ability to discuss AI-based products with customers.
Nice to have
- Experience at a usage-based company or in support or solutions engineering before moving into commercial work.
- Strong writing skills and experience running workloads on Fly.io, Vercel, Modal, Railway, or a similar platform.
Pay
USD 180,000–220,000 per year (base salary)
Tools
Fly.io, Sprites, containers, Vercel, Modal, Railway
AI focus
Use AI to automate account research, call preparation, first drafts, and usage summaries; discuss customers’ AI-based products.
Model-written summary · the original posting is authoritative