Footprint
Account Manager
$145K–$205K
New York City · On-site · Manager · Full-time · Posted Oct 30, 2026
About the job
Own customer relationships after signing, guide onboarding and ongoing support, and identify, scope, and close account expansions.
What you'll do
- Manage customer accounts from signature through renewal, coordinating with Forward Deployed Engineers during implementation and go-live.
- Run regular customer check-ins, address questions by connecting customers with the right internal teams, and identify opportunities to expand product use.
- Set up Footprint’s account management function, including onboarding, check-ins, and Account Executive handoffs.
What they ask for
- Experience owning a book of B2B software accounts after the sale, including finding and closing an upsell.
- Experience working with engineers on customer implementations and follow-up customer questions.
- Experience maintaining regular account check-ins that surface customer needs and opportunities.
- Experience sharing accounts with Account Executives under clear ownership rules; able to learn and explain a technical product in customers’ workflows.
Nice to have
- Experience managing accounts at banks, fintechs, or payments companies.
- Experience with compliance, fraud, AML, or KYC software, or building account management at an early-stage company.
Pay
$145K–$155K USD base salary; $190K–$205K USD OTE
Tools
Percy
AI focus
The company’s agentic system, Percy, automates financial-crime investigation workflows; this role manages customer adoption and expansion of the product.
Model-written summary · the original posting is authoritative