Fora
Community Support Lead
$80K–$100K
New York City +1 · Full-time · Posted Oct 23, 2026
- Location
- New York City
New York, New York, United States - Experience
- 3+ years of full-time experience in customer support, online community management, or another member-facing support role; 1+ year of hands-on community moderation experience.
- Visa sponsorship
- Authorization to work in the United States is required for full-time roles based in the New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside the United States are not subject to this requirement.
About the job
Own Fora’s advisor community Forum by providing support, moderating and organizing discussions, and developing processes and reporting that make it a trusted support channel.
What you'll do
- Monitor Forum, answer advisor questions, and direct advisors to relevant resources.
- Organize and moderate discussions, escalating urgent issues and recurring concerns to the appropriate teams.
- Develop community programming and report on engagement, response times, sentiment, and flag volume.
What they ask for
- 3+ years of full-time experience in customer support, online community management, or another member-facing support role; 1+ year moderating a community and enforcing written guidelines.
- Experience using ticketing or escalation workflows and working with a policy, compliance, or Trust & Safety-type team.
- Experience building or documenting a process from scratch and reporting on support or community metrics.
- Hands-on experience with Circle or a comparable community platform; based in NYC or willing to relocate.
Nice to have
- Experience supporting an online community of 1,000+ members; background in travel, customer-facing service, or similar people-first roles.
- Exposure to AI chatbots, Zapier, or no-code tools.
Pay
$80K–$100K + equity (indicative range; salary basis not specified)
Tools
Circle, Discourse, Mighty Networks, AI chatbots, Zapier
AI focus
The role involves exposure to AI chatbots as a preferred qualification; no specific AI duties are stated.
Model-written summary · the original posting is authoritative