Fora
Conversational AI Operations Specialist
$60K–$90K
New York City +1 · Full-time · Posted Mar 12, 2026
- Location
- New York City
New York, New York, United States - Experience
- 1-3 years.
- Visa sponsorship
- U.S. work authorization is required for full-time roles based in the New York City office; Fora cannot sponsor or assist with U.S. work authorization. Roles based outside the United States are not subject to this requirement.
About the job
Maintains and improves Sidekick, Fora’s AI advisor support chatbot, by building quality, testing, content, and feedback operations that deliver accurate and helpful guidance.
What you'll do
- Build and operate QA frameworks, testing systems, content processes, and feedback loops for Sidekick.
- Manage and audit chatbot knowledge and advisor-facing content, researching and validating information across sources.
- Coordinate with Support, Product, Engineering, and operations teams to incorporate feedback and updates into Sidekick.
What they ask for
- 1-3 years of experience in content operations, support operations, customer success, technical writing, or a related field.
- Demonstrated experience building or improving operational systems or processes that drove measurable improvements.
- Daily use of AI tools in a current or recent role, with concrete examples of workflows built using them.
- Exceptional writing, research, and information-validation skills.
Nice to have
- Experience with AI chatbots, conversational design, or prompt writing.
- Experience with QA programs, testing frameworks, audit processes, or support and knowledge-base platforms.
Pay
$60K–$90K + equity (base salary; equity amount not stated)
Tools
Sidekick, Intercom, Zendesk, Notion
AI focus
Operates and improves an AI advisor support chatbot, including conversational QA, testing, content operations, and feedback loops; daily AI tool use is required.
Model-written summary · the original posting is authoritative