Fora
Membership Support Specialist
$80K–$90K
New York City +1 · Full-time · Posted Oct 21, 2026
- Location
- New York City
New York, New York, United States - Experience
- 3+ years of full-time experience; no alternatives stated.
- Education
- Bachelor's degree or equivalent work experience.
- Visa sponsorship
- U.S. work authorization is required for full-time roles based in the New York City office. Fora is unable to sponsor or assist with U.S. work authorization.
About the job
Manage Fora’s membership and sales support inbox, answer prospective advisors’ questions, route sales opportunities, and keep support messaging and records accurate.
What you'll do
- Respond to membership and sales inquiries through email and Intercom, and hand qualified leads to Sales with clear context.
- Maintain macros, SOPs, Intercom content, and knowledge base articles; track support metrics and log conversations in HubSpot.
- Identify recurring questions and help improve inbox AI, chatbot responses, tooling, and automation.
What they ask for
- 3+ years of full-time experience in customer support, sales support, operations, or another customer-facing role; tech experience is ideal.
- Experience with a ticketing or inbox platform such as Intercom or Zendesk, and familiarity with SLA, CSAT, and FCR.
- Excellent written communication; comfort with phone and video calls; sound judgment, attention to detail, and follow-through.
- Based in NYC or open to relocation; bachelor's degree or equivalent work experience.
Nice to have
- Bilingual English and Spanish; experience with membership, subscription, sales-adjacent, or travel support.
- Experience maintaining macros, help content, or SOPs; exposure to AI chatbots, Zapier, or no-code tools.
Pay
$80K–$90K + equity (base salary range; currency not stated)
Tools
Intercom, Zendesk, HubSpot, AI, chatbot, Zapier
AI focus
Use AI and automation in daily work and help optimize AI and chatbot responses, tooling, and inbox automation. An AI platform may also be used to screen candidates and conduct an initial interview.
Model-written summary · the original posting is authoritative