Forerunner (withforerunner)
Customer Success Manager
$105K–$145K
Portland, ME +2 · Hybrid · Manager · Full-time · Posted Sep 18, 2026
- Location
- Portland, ME
San Francisco, CA
New York, NY - Experience
- 4-6 years of professional experience in customer success, account management, or client services.
About the job
Own customer success from onboarding through renewal, driving product adoption, measurable outcomes, retention, and account growth.
What you'll do
- Manage customer health and renewals, using data and regular check-ins to identify risks and guide customers toward outcomes.
- Drive product adoption by supporting onboarding, configuring customer environments, and providing ongoing learning.
- Identify expansion opportunities and partner with Sales, Product, and Engineering on account growth and customer feedback.
What they ask for
- 4-6 years of professional experience in customer success, account management, or client services.
- Track record managing end-to-end renewals and proactively uncovering expansion opportunities within a portfolio.
- Experience serving government agencies or regulated industries is relevant, though not required.
- Strong communication, attention to detail, and ability to prioritize independently in an ambiguous environment.
Nice to have
- Experience supporting SaaS software.
- Experience partnering with government clients or supporting complex public-sector workflows.
Pay
$105,000-$125,000 USD base salary; $125,000-$145,000 USD OTE total pay
Model-written summary · the original posting is authoritative