Formic
Customer Success Manager - Newark, NJ
$115K–$140K
Newark, NJ +2 · Manager · Full-time · Posted Oct 26, 2026
- Location
- Newark, NJ
Bolingbrook / Chicago
Oakland / San Francisco - Experience
- 3-5+ years in a manufacturing operations role.
About the job
Manages customer relationships after deployment of industrial robot systems, providing consultative support, monitoring customer health, and identifying account growth opportunities.
What you'll do
- Serve as primary customer contact, coordinate technical, operational, training, and administrative support, and conduct regular site visits.
- Monitor customer satisfaction and engagement, address risks, and guide customers through their automation journey with internal teams.
- Identify expansion opportunities and relay customer feedback to inform product and service improvements.
What they ask for
- 3-5+ years of experience in a manufacturing operations role in a manufacturing or production operations environment.
- Familiarity with robotic automation systems in a manufacturing or production environment.
- Proficiency with CRM and customer relationship management tools such as Salesforce, ticketing systems, or project tracking platforms.
- Ability to travel ~30% of the time to customer sites across their region; current, valid driver’s license and access to a vehicle.
Nice to have
- Experience with industrial, manufacturing, hardware, robotics, or operationally complex customers, or with a portfolio of industrial automation users.
- Consultative sales experience.
Pay
$115,000 — $140,000 USD (base salary)
Tools
Salesforce
AI focus
Formic uses AI-powered tools in some interviews to help evaluate candidate responses; final hiring decisions are made by humans.
Model-written summary · the original posting is authoritative