Customer Success Manager - Philadelphia, PA

What you'll do

• Serve as customers’ primary consultative contact, coordinating technical, operational, training, and administrative support.
• Conduct regular customer communications and site visits to assess satisfaction, manage risks, gather feedback, and identify opportunities for improvement or expansion.
• Collaborate with Sales, Deployment, and Service teams and relay customer feedback to inform product and service improvements.

What they ask for

• 3-5+ years of experience in manufacturing operations, such as plant or production management, supervision, or process engineering leadership.
• Familiarity with robotic automation systems in a manufacturing or production environment.
• Proficiency with CRM and customer relationship management tools; examples include Salesforce, ticketing systems, or project tracking platforms.
• Ability to travel ~30% to customer sites; current valid driver’s license and access to a vehicle.

Nice to have

• Experience with industrial, manufacturing, hardware, robotics, or operationally complex customers; portfolio experience with industrial automation users is preferred.
• Consultative sales experience is a plus.

Pay

$115,000 — $140,000 USD (base salary)

Tools

Salesforce

AI focus

Formic uses AI-powered tools in some interviews to help evaluate candidate responses; final hiring decisions are made by humans.