Formic
Product Support Engineer
$120K–$140K
Chicago, IL +3 · Full-time · Posted Aug 11, 2026
- Location
- Chicago, IL
Bolingbrook, IL
Bolingbrook / Chicago
Oakland / San Francisco - Experience
- 7+ years of experience with industrial automation, robotics, or manufacturing equipment.
About the job
Provides technical escalation support for industrial automation systems by diagnosing field problems, developing remediation plans, and coordinating product fixes.
What you'll do
- Troubleshoot complex field issues, reproduce failures, and test proposed changes on equipment.
- Identify recurring fleet-wide failures and escalate systemic issues to Product Engineering with data and recommendations.
- Maintain system knowledge bases and troubleshooting documentation to improve field resolution.
What they ask for
- 7+ years of experience with industrial automation, robotics, or manufacturing equipment.
- Strong troubleshooting skills across mechanical, electrical, controls, and automation systems.
- Experience with relevant technologies such as PLCs, industrial robots, safety equipment, vision, or networking.
- Able to work from the Chicago or Oakland office during normal weekday hours.
Nice to have
- Bachelor’s degree in engineering or a related technical field.
- Experience supporting automation across multiple customer sites or building technical support documentation.
Pay
$42—$49 USD per hour (hourly rate); $120,000 - $140,000 (total annualized earnings)
Tools
PLCs, industrial robots, safety equipment, vision, networking
AI focus
Formic uses AI-powered tools in some interviews to help evaluate candidate responses; final hiring decisions are made by humans.
Model-written summary · the original posting is authoritative