Formlabs
Product Support Specialist (3D Printing)
Milwaukee, WI +1 · Full-time · Posted Jul 27, 2026
- Location
- Milwaukee, WI
Milwaukee, Wisconsin, United States - Experience
- 1+ years in customer service (contact center, field services), education (early ed teachers), or hardware support.
- Education
- High School degree or equivalent
About the job
Provides customer support and education for Formlabs 3D printing products, diagnosing issues and helping customers keep their printers and machines working.
What you'll do
- Handle customer cases by email and phone, responding within published service-level agreements.
- Log customer contacts, provide technical support and diagnosis, and educate customers toward issue resolution.
- Dispatch replacement parts, hardware, and software, and share customer feedback with Formlabs teams.
What they ask for
- At least 1 year of customer service, education, or hardware support experience.
- High School degree or equivalent.
- Strong written and verbal empathetic communication skills.
Nice to have
- Technical retail experience, dental experience, or additive manufacturing experience.
- STEM degree or fluency in Spanish or French.
Model-written summary · the original posting is authoritative